Terms and Conditions

Orbit Pulse Terms and Conditions

Welcome to Lisen. These comprehensive Terms and Conditions form a binding legal framework describing the rights and obligations of both you, the customer, and Orbit Pulse, regarding all use of our website, purchases, services, and other interactions. By using our services, placing orders, or otherwise entering into agreements with Orbit Pulse, you confirm that you have fully read, understood, and agree to all terms and conditions set forth below. We encourage you to read these terms carefully and contact us if you have any questions.

Article 1: Applicability and Acceptance
These Terms and Conditions apply to all offers, quotes, transactions, agreements, and other legal relationships between you and Orbit Pulse. Using our website, placing an order, purchasing products or services, and using our communication channels implies that you have fully read, understood, and agree to be bound by these terms and conditions. If you do not agree with one or more provisions of these terms and conditions, we strongly urge you to refrain from using our services. Orbit Pulse reserves the right to change or modify these terms and conditions at any time, provided that such changes apply only to new transactions and not to existing agreements, unless expressly stated otherwise. It is your responsibility to consult these terms and conditions regularly.

Article 2: Product Descriptions, Prices and Availability
We strive to ensure that all product information, descriptions, specifications, and prices on our website are complete and up-to-date. Nevertheless, circumstances may arise where information is incomplete or inaccurate, for example, due to technical malfunctions, human error, or other unforeseen circumstances. In the event of any inaccuracies, we reserve the right to correct, cancel, or refuse orders, even after you have received a confirmation. Prices are shown in euros and include VAT, unless explicitly stated otherwise. Any additional costs, such as shipping and handling fees, will be clearly displayed before you confirm your order. We reserve the right to change prices without prior notice, but such changes will not apply to orders already confirmed, unless the change is due to legal obligations.

Article 3: Conclusion of the Agreement and Order
The agreement between you and Orbit Pulse is concluded when we confirm your order in writing by email or other formal communication. This confirmation confirms that we have received and accepted your order. Until that point, your order is subject to change and we may cancel or refuse it without giving reasons, for example, if there are doubts about the accuracy of the information, suspicion of fraud, or insufficient stock. When placing an order, you declare that all information is correct, current, and complete, and that you are authorized to make the payment.

Article 4: Payment terms and Invoicing
Payment for your purchases must be made using the secure payment methods available on our website. We accept iDEAL, credit card, and other options we accept. Payment must be made within the agreed term, which is usually 14 days after the invoice date, unless otherwise agreed. In the event of late payment, we reserve the right to suspend delivery and terminate the agreement, and we may charge statutory interest and collection costs in accordance with applicable laws and regulations. All prices and costs stated on our website and in our invoices include VAT, unless explicitly stated otherwise. Invoices are sent electronically and serve as proof of purchase and payment.

Article 5: Delivery, Transfer of Risk and Delay
We strive to deliver orders within the stated timeframe. Delivery will take place at the delivery address you specified when placing your order. We will ensure that the goods are handed over to you or a representative designated by you. The risk of loss, damage, or abandonment of the goods passes to you at the time the products are handed over to you or your representative. In the event of delays or unforeseen circumstances, we will inform you as soon as possible and, if necessary, make new delivery arrangements. If delivery cannot take place within the agreed timeframe due to force majeure or other unforeseen circumstances, we reserve the right to postpone delivery or terminate the agreement without being liable for any compensation.

Article 6: Returns, Exchanges and Promotions
Returns and exchanges are only accepted under our stated terms and conditions, and only within 14 days of receipt, provided the item is unused, undamaged, and in its original packaging. Items purchased during special promotions or sales may be excluded from the right of return, unless the item is defective or incorrectly delivered. Return costs are the customer's responsibility, unless the item is defective or incorrectly delivered. Returns must be notified to our customer service in advance, after which we will provide instructions for shipping the item. After receiving and inspecting the returned item, and if all conditions are met, we will refund or replace it. Returns that do not meet the stated conditions will not be processed and will be returned at the customer's expense.

Article 7: Warranty, Maintenance and Liability
Orbit Pulse offers a minimum two-year warranty on its products, unless otherwise stated. The warranty covers manufacturing and material defects, and we will repair or replace the product free of charge if the defect arises within the warranty period and has been used in accordance with the instructions. The warranty does not apply to damage caused by improper use, accidents, modifications, third-party repairs, or natural wear and tear. Our liability is limited to the purchase price and does not extend to consequential, indirect, or data loss. We cannot be held liable for non-life-threatening damage or damage resulting from the use of our products that are not covered by the warranty.

Article 8: Intellectual Property Rights and Trademark Law
All intellectual property rights, such as copyrights, patents, trademarks, and designs, remain the property of Orbit Pulse or its licensors. Nothing in these terms grants you the right to reproduce, use, or distribute our materials, designs, logos, or other intellectual property without prior written permission. It is prohibited to use our trademarks or trade names without the express written permission of Orbit Pulse.

Article 9: Confidentiality, Privacy and Data
Orbit Pulse treats all personal and customer data with the utmost confidentiality and complies with the General Data Protection Regulation (GDPR) and other relevant privacy laws. Your data will be used exclusively to process your orders, improve our services, and maintain contact. We implement appropriate technical and organizational measures to protect your data against unauthorized use, loss, or theft. For more information, please refer to our Privacy Policy, which forms part of these Terms and Conditions.

Article 10: Force Majeure and Unforeseen Circumstances
In cases of force majeure, such as natural disasters, war, terrorism, strikes, disruptions to electronic systems, pandemics, or other circumstances that make the performance of our obligations impossible, our obligations will be suspended for the duration of the force majeure. We are not liable for any damages resulting from such force majeure situations. If the force majeure lasts longer than thirty days, both parties have the right to terminate the agreement without liability for any damages or costs.

Article 11: Disputes, Applicable Law and Choice of Forum
All legal relationships between you and Orbit Pulse are governed exclusively by Dutch law. In the event of disputes, the parties will first attempt to resolve them amicably. If this is not possible, the dispute will be submitted to the competent Dutch court. In the event of any conflict or ambiguity regarding the interpretation of these terms and conditions, the Dutch text shall prevail.

Article 12: Final Provisions and Other Provisions
If any provision of these Terms and Conditions is found to be void or unenforceable, the remaining provisions will remain in full force and effect, and we will consult with you to replace the void provision with a valid provision that most closely reflects the intent of the original provision. Orbit Pulse reserves the right to amend these Terms and Conditions at any time, provided that such amendments will only apply to new agreements and transactions, unless the amendment is required by law.

By using our services and products, you acknowledge that you have read, understood, and accepted these comprehensive Terms and Conditions. For further questions, comments, or specific requests, please contact us using the contact details listed on our website. We thank you for your trust in Orbit Pulse and strive to always offer you the highest quality and service in an atmosphere of luxury, discretion, and professionalism.