Return Policy

At Orbit Pulse, we value the satisfaction and trust of our valued customers above all else. Our returns policy has been carefully designed to ensure discreet, professional, and customer-focused service that meets the highest standards of luxury and exclusivity. If you are unexpectedly dissatisfied with your purchase, please contact us within 14 days of receipt via our dedicated, discreet communication channels. It is important that the returned product is in the same pristine condition as upon receipt: unused, undamaged, and in its original packaging, including all labels, certificates, and accessories that came with the purchase.

After receiving and thoroughly inspecting the returned item, and if all conditions are met, we will refund the full purchase price or, if you prefer, offer you a gift certificate or replacement product. The customer is responsible for the cost of returning the product, unless the item is defective, damaged, or incorrectly delivered, in which case Orbit Pulse will fully reimburse the shipping costs and ensure fast and discreet processing. To ensure a smooth returns process, please contact us to obtain a return label and further instructions so we can process your return efficiently and discreetly.

It's important to emphasize that products purchased during special promotions, sales, or discounts are not eligible for return or exchange unless the item proves to be defective or incorrectly delivered. These terms and conditions are strictly adhered to to ensure the exclusivity and special nature of our offers. For such purchases, the final sale is considered a well-considered and binding agreement, and no further returns or refunds are possible.

Orbit Pulse strives to ensure that every interaction with our clients is characterized by elegance, professionalism, and the utmost discretion. Your satisfaction and trust are at the heart of our service. Therefore, we encourage you to contact us with any questions or concerns, so we can provide personalized, personalized support. Our mission is to make your Orbit Pulse experience not only luxurious and refined, but also fully in accordance with the exclusive standards we strive for.